Shipping policy

1. General Information
All Hypnozan orders are processed and shipped from our European fulfilment centres located in Lithuania, Poland, and the Netherlands.


All items are carefully packed and fully tracked from our door to yours. We aim to dispatch every order with the highest level of efficiency and product care.

Please allow 2–3 business days for order processing before shipment.
Processing time is separate from shipping time and ensures product quality checks, order verification, and secure packaging.

2. Shipping Destinations
We currently offer international shipping to Europe and the Rest of the World.
Shipping rates and delivery times vary depending on the destination and selected shipping method.Estimated Delivery Times
Europe
(Standard, Priority, and Express options available)

Rest of the World

Delivery times are estimates and may vary depending on your location and local customs procedures. Delays of up to 10 business days may occur due to factors beyond our control (e.g. weather conditions, strikes, customs inspections).

4. Shipping Costs

For non-EU destinations, prices are shown excluding customs duties, taxes, or import fees that may apply in your country. Such charges are the responsibility of the recipient.

5. Tracking and Notifications
All Hypnozan orders are 100% tracked.
Once your order has left our warehouse, you will receive an email confirmation containing your tracking number and a direct link to follow your parcel’s journey.
Please allow 24–48 hours after dispatch for tracking information to become available in the carrier’s system.

6. Delivery Confirmation
Deliveries may require a signature or photographic confirmation, depending on the courier service and local regulations.
If you are not available at the delivery address, the courier may attempt a second delivery or leave the parcel at a local collection point.

7. Delivery Issues and Force Majeure
While we make every effort to ensure timely delivery, external factors (such as customs clearance, local postal delays, extreme weather, or strikes) may occasionally cause disruptions.
In such cases, we will promptly inform you by email and do our best to minimise delays.

8. Contact and Support
For any shipping or delivery inquiries, please contact our customer service team at:
📩 info@hypnozan.com