Shipping and delivery policy

Website: Hypnozan.com
Operator: MB Kamira

 

1. General Information

This Shipping Policy describes how orders placed through the Website are processed, fulfilled, and delivered to customers worldwide.
All orders are handled by the Company’s European fulfilment centres located in Lithuania, Poland, and the Netherlands.

All items are securely packed, quality-checked, and fully tracked from dispatch to delivery.
Please allow 2–3 business days for order processing before shipment.
Processing time is separate from shipping time and includes product verification, packaging, and carrier handover.

 

2. Shipping Destinations

The Company ships to most countries globally.
Shipments are divided into two delivery zones:

• Europe – all EU and EEA member states.

• Rest of the World – all other international destinations.

Delivery times and costs vary depending on destination and chosen shipping method.

 

3. Estimated Delivery Times

Europe
(Standard, Priority, and Express options available)

Rest of the World

Delivery times are estimates only and may vary depending on destination, customs procedures, carrier workload, or force majeure events.

 

4. Shipping Costs

For non-EU destinations, product prices and shipping rates are shown excluding customs duties, taxes, or import fees, which may be charged upon entry to your country.
These charges are the sole responsibility of the recipient.

 

5. Order Processing and Dispatch

All orders are typically processed within 2–3 business days.
Orders placed during weekends or public holidays are processed on the next working day.

Once an order is dispatched, the customer will receive a shipping confirmation email containing tracking information and an estimated delivery timeframe.

 

6. Tracking and Notifications

All shipments are 100% trackable.
Tracking links are provided via email once the parcel has been handed over to the courier.
Please allow 24–48 hours after dispatch for tracking updates to appear in the carrier’s system.

The Company uses only reliable logistics partners within the EU and internationally to ensure secure and timely delivery.

 

7. Delivery Attempts and Confirmation

Delivery may require a signature or photo confirmation depending on courier policies and local regulations.
If the recipient is unavailable, the courier may:

• attempt a second delivery, or

• leave the parcel at a nearby collection point.

In all cases, the customer is responsible for ensuring the accuracy of the delivery address and availability to receive the order.

 

8. Force Majeure and Delays

The Company shall not be liable for delays caused by events beyond its control, including but not limited to: customs inspections, strikes, weather conditions, natural disasters, or carrier network disruptions.
In such cases, customers will be notified promptly, and reasonable efforts will be made to minimize delays.

 

9. Returns and Undeliverable Packages

If an order cannot be delivered due to incorrect address information, failure to collect from a pickup point, or repeated unsuccessful delivery attempts, the parcel may be returned to our warehouse.
Returned orders can be re-shipped at the customer’s expense or refunded (minus shipping costs) once received by our fulfilment center.

For all returns, the designated return address is:

Logismart
Galinės g. 1, C korpusas,
Galinė, LT-14247 Vilniaus r., Lithuania