Frequently asked questions
Orders, delivery, returns
All information about returning an order can be found here.
All information about ordering can be found here.
If your return meets the requirements (according to our return policy), we will create and provide you with a free [postal courier] return label.
Once we have received the returned items, we will arrange a refund via your original payment method.
Once we have received the returned items, we will refund the amount for the returned goods and send you a notification by email. This may take 3-5 working days from the date we receive the return.
You are welcome to send us a message to [email protected] or contact us at +447767792023
Account
You can easily create a new customer account. Simply enter your e-mail address and a new password and after confirmation you can start shopping.
Yes, this option is also available in our store.
Yes, there are advantages to having a customer account. Once you are logged in, you can:
- Speed up the ordering process
- Check the status of your order
- View your order history
- Save additional addresses (for example, for sending to family or friends)
For any questions about other information that we have not answered above, the answer is:
For more detailed information, please contact [email protected] and we will get back to you with the answer.
Product information and packaging
Our food supplements are quality tested to meet the highest industry standards. We source components from reputable suppliers and each batch of products is tested in an independent German laboratory. Furthermore
hypnozan product is manufactured exclusively in strictly inspected facilities. Independent laboratories in Germany regularly check the quality of our products so that you always receive a high-quality, uncontaminated product.
We see it as our responsibility to protect and preserve the environment for future generations. For this reason, wherever possible, we package our products in more sustainable, easily recyclable packaging - glass and paper. By choosing our FSC-certified products, you are contributing to the preservation of forests - you are supporting an initiative to preserve and reforest forests worldwide.
As different raw materials have different shelf lives, there is no universal answer to this question. Most of our products have a shelf life of 18-36 months. You will always find the best-before date on the packaging if the products are stored in a dry, light-protected and cool place.
Our capsules, tablets and powders should be stored in a cool, dry place away from light, but do not need to be refrigerated. You will find all the product storage information on the packaging.
We have a selection of food supplements that have been specially developed for vegetarians and vegans. Look out for the “Vegan” or “Vegetarian” label in our product descriptions.
For any questions about other information that we have not answered above, the answer is:
For more detailed information, please contact [email protected] and we will get back to you with the answer.
Some dietary supplements may contain common allergens. Please check the product labels (look for the main allergens in bold) or contact [email protected] for more detailed information.